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This is where you will find legal info along with our policies on important subjects.

Terms & Conditions of Sale


Terms & Conditions of Sale

These terms and conditions of sale are available on request and for inspection at the company’s registered office.

1 Acceptance of Orders

Orders are accepted, manufactured and invoiced in accordance with the quantities, specification, price and payments terms as contained in New

Design Group Order Confirmation paperwork. New Design Group should be notified immediately of any discrepancies.

2 Lead Times

Lead times quoted are applicable from receipt by New Design Group of full order specification.

3 Ownership of Goods

Notwithstanding delivery and the passing of risk, property in and title to the goods shall remain with the seller until the seller has received payment of

the full price of

(a) all Goods and/or Services the Subject of the Contract and

(b) all other goods and/or services supplied by the seller to the buyer under any contract whatsoever.

Payment of the full price shall include, without limitation, the amount of any interest or other sum payable under the terms of this and all other contracts

between the seller and buyer.

4 General

These conditions shall apply to and govern all contracts for the supply of goods and Services by New Design Group Ltd (hereinafter called “the

Company”) and shall prevail over any inconsistent terms or conditions contained in or referred to in this order or in correspondence or elsewhere and

all or any arrangements to the contrary are hereby extinguished. The Term “goods” shall where the context so permits include units, parts, accessories,

repairs, fitments and services.

5 Prices and Payments

  1. a) Subject to the provisions of Clause 2(c) whilst every effort will be made to maintain prices as quoted, the Company will only accept orders at prices

ruling on the day of despatch, and such price shall be fixed at the Company’s discretion after taking into account any increase in the cost of materials,

transport and any other relevant factors: and the buyer hereby agrees to pay the price as invoiced. The buyer also agrees to pay for any loss or extra

costs incurred by the Company through any request or instruction or lack of instructions on the part of the buyer, its employees or contractors. Unless

otherwise indicated in the Company’s quotation no discount of any kind is allowable, prices being

strictly nett.

(b) V.A.T. will be charged at the rate applicable at the time of despatch.

(c) Unless it has otherwise been agreed in writing, orders are accepted on the condition that payment is paid in full on or prior to the taking of delivery

of goods unless an approved credit account has been opened for the buyer by the Company. Payment of any instalment due is a condition precedent

to further deliveries, and the Company shall have the right to terminate any contract or supply when an instalment or payment is in arrears. If an invoice

is not agreed then it is incumbent upon the buyer to communicate this fact to the Company immediately as under no circumstances will any dispute

be acknowledged by the Company more than 7 days after the date of the invoice. Where not otherwise expressly stated all payments are to be made

at the main premises of the Company.

(d) Title to the goods shall in no case pass from the Company until the full contract or invoiced price has been received. If a cheque is tendered by the

buyer it shall not be treated as payment until it has been cleared by the Company’s Bank. The Company shall in any event have a particular and

general lien over the goods sold and for all claims and monies owing by the buyer to the Company under any contract whatsoever or in any other way

whatsoever, and the Company shall be entitled to the return of all goods not paid for in full at the buyer’s expense in the event of any failure to pay in

accordance with these conditions or any specific amendment thereto agreed in advance in writing by the Company with the buyer.

(e) The Company may charge interest at 4% above the base rate from time to time of HSBC Bank Plc on any amount not received by the due date

until such amount is received, both before and after judgment.

6 Carriage and Delivery

Carriage is affected at the Company’s option and appropriate charges will be made for such carriage based on current Carriage Standard Rates.

Although every effort will be made to effect prompt delivery, the Company cannot be held responsible for loss or damage due to delay in delivery,

accidents, fire or strikes, war, lockouts, or any other causes beyond its control.

7 Damage and Loss

No claim for loss in transit can be considered unless notified to the Company within 48 hours after notification of despatch, or in the case of damage

or shortage within 24 hours from receipt of goods. Risk of loss or damage to the goods shall pass to you upon delivery.

8 Orders and Schedules

The Company does not accept verbal orders or instructions. All orders from customer or their agents must be received by fax, email or by post before

they will be accepted and processed.

9 Defective Products

Free replacement will be made by the Company of any product which it agrees is defective, if returned within twelve months from the date of despatch

from the Company. No liability for expenses incurred by customers or any consequential damage arising from such defects can be accepted by the


10 Return of Goods

The return of any goods properly supplied will not be accepted unless the Company’s authority has been previously agreed in writing and an address

for returned goods given. Notification of such return must be in writing within 24 hours of receipt of the goods. The Buyer accepts and understands

that the issuing of orders or contracts to the Company implies full agreement with the above terms and conditions.

11 Cancellations

Cancellation will only be accepted if agreed in writing. Any order cancelled within 48 hours of placement will be subject to a 5% administration charge

of nett order value (£200 minimum). Beyond this point a cancellation charge of between 50% and full order value will be levied dependent upon the

stage of production.

We also use Melamine and Laminate in many of our products. Working with suppliers such as Formica who are also committed to making sustainable principles part of everything that they do. They strive to adhere to the highest ethical standards and continuously advance their efforts to protect vital resources for the future. Formica Group has FSC certified laminates as standard across the majority of their European product portfolio. They are just one example of the partners we work with.

We regularly review our own sustainability policies and discuss with our partners to make sure we are offering the most sustainable solutions available for our manufacturing processes.

Specification Information


The information below has been put together to aid you with your specifications. If you require any further information please don’t hesitate to contact your account manager or a member of the New Design Group team.

Design & drawing approval
When New Design Group (NDG) are required to produce drawings for sign off, either at the request of the client or because NDG deem it necessary, these will be completed within 3 working days. The confirmed lead-time will commence from the date of drawing approval rather than the date shown on the Purchase Order. Please allow time for this process as required.

Control sample approval
When NDG are required to produce a control sample for sign off, either at the request of the client or because NDG deem it necessary, these will usually be available within 10 working days. The confirmed lead-time will commence from the date of the control sample approval rather than the date shown on the Purchase Order. Please allow time for this process as required.

Changes to orders
If an amendment is required on an order that has already been placed with NDG, please seek confirmation of lead-time implications from your account manager prior to implementation. We will of course seek to minimise disruption to you and your client but depending on the nature of the change, delays sometimes cannot be avoided.

Customers own fabrics & leathers (COM’s & COL’s)
Not all fabrics and leathers are suitable for all applications. If the specified COM’s and COL’s fall outside our standard range we reserve the right to test for suitability. Please allow 3 working days from receipt of sample fabric for this process.



New Design Group design and manufacture to exacting standards and submit to stringent testing. Our products are warranted against defective materials, workmanship and performance under normal use for a period of 5 years, excluding ordinary wear and tear. This warranty becomes invalid if the product shows signs of abuse or improper handling. New Design Group products have a continuity of supply for 10 years.

New Design Group recommends that all products are installed by our fitting teams. Where products have been installed outside of New Design Group recommendations there is a higher chance of the warranty becoming invalid.

New Design Group solid timber surfaces, as part of the 'SOLIDCRAFT' brand, offer a 30 year warranty against faults and changes not caused by the wood’s natural “life”. Full 'SOLIDCRAFT' warranty details can be supplied on request.

Where Fabric is used, New Design Group is limited to the individual upholstery supplier’s warranty and advice on normal wear and tear.

Where 3rd party audio-visual, power and data products are used in conjunction with, and not supplied by, New Design Group, warranties are limited to the individual supplier or manufacturer of said audio-visual, power and data products.

Our Environment


As a leading manufacturer in contract furniture, we take our responsibility to actively protect the environment very seriously. As a user of raw materials we endeavour to work with suppliers that demonstrate an understanding and dedication to sustainability and the use of recyclable materials. In working with such partners and also adhering to ISO environmental management systems we ensure our own production processes are as conscientious as possible.

We rely on veneer for many of our products and so insist on suppliers providing FSC certification. With our use of solid wood materials we are also provided with Rainforest Alliance Certification and with the use of Proterra Oils (no cobalt, heavy metals, formaldehyde or parabens) we make sure the treatment process is environmentally friendly.

We also use Melamine and Laminate in many of our products. Working with suppliers such as Formica who are also committed to making sustainable principles part of everything that they do. They strive to adhere to the highest ethical standards and continuously advance their efforts to protect vital resources for the future. Formica Group has FSC certified laminates as standard across the majority of their European product portfolio. They are just one example of the partners we work with.

We regularly review our own sustainability policies and discuss with our partners to make sure we are offering the most sustainable solutions available for our manufacturing processes.

Anti-Slavery and Human Trafficking Policy


New Design Group maintains relationships with many different organisations in our supply chain, as well as employing directly throughout our brands. In the light of the general law on employment and human rights, and more specifically, the Modern Slavery Act 2015, our core values underpin our approach to business practices both internally and externally. New Design Group has adopted a statement of our corporate value on the prevention of modern slavery and human trafficking. Our values govern all our business dealings and the conduct of all persons or organisations with whom we contract directly or who we appoint to act on our behalf. At every stage we do all we can to make sure all assessments can be made to determine which parts of our business or of those we partner with are at risk of modern slavery or indeed breach of standard Human Rights.

We expect all or who have, or seek to have, a business relationship with New Design Group and/or any member of our Group, to familiarise themselves with our anti-slavery value and to act at all times in a way in which is consistent with our anti-slavery values.

As part of our culture of good governance for good business, we operate to a set of core values which reflect our relationships with our customers, manufacturers, shareholders, suppliers and team members. We adopt a behavioural value for all our business relationships, reflecting our attitude to the exploitation of individuals in any form, and more particularly the offences under the Modern Slavery Act 2015. We are committed to opposing modern slavery in all its forms and preventing it by whatever means we can. We demand the same attitude of all who work for us and expect it of all with whom we have business dealings.

Our attitude to modern slavery is: zero tolerance.

Our attitude to breach of human rights is: zero tolerance

Corporate & Social Responsibility



CSR is an approach that encourages companies to be successful from an economic/financial perspective whilst also improving the impact it has on society as whole. This approach has always been the policy of New Design Group. From the outset, we have adopted the following principles:

• Produce goods that create employment in both local area & further afield.

• Pay taxes, rates & other regulatory charges

• Create a culture of honesty, integrity & professionalism

• Comply with all relevant laws

• Agree to work to customs, standards & expectations that reflect a concern for what society regards as fair, just & in keeping with the protection of moral rights.

• Contribute to the local community

• To respect confidentiality & intellectual property

• Create a great team spirit & harmony at work

New Design Group Achievements:
• We have been a fair employer for over 40 years & have many long serving employees.

• We would never work with an organisation that did not respect their people or the environment

• We have a flat management structure & have a very open, informal management style.

• We run a flexi - hours scheme & encourage a supportive democratic culture.

• Our works committee are consulted on numerous issues & we value their input.

• We provide equal opportunities for all & support everyone achieving some form of NVQ.

• We hold regular team briefings & explain the vision of the business to all employees on an annual basis. We have annual appraisals for all employees.

• We aim to pay market rates for all roles & will always respect any minimum wage targets.

• Our expenditure has increased dramatically & this has benefited all our suppliers many of whom are local. We have strong relationships with most of our suppliers & get them as involved in our business as possible. We assess their performance on a quarterly basis & encourage them to adopt best practice.

• We have continually improved our products & services that ensure that users of our products have quality ergonomic seating & inspirational work environments.

• We have had ISO 9001 for many years & see quality as a key competitive advantage.

• We work in partnership with The Back Up Trust a registered charity in Wandsworth in South West London supplying them with much of their office furniture needs free of charge.

Health & Safety


The Health and Safety at Work Act 1974 and all other subordinate legislation, imposes a statutory duty on employers to ensure so far as is reasonably practicable, the health and safety of their employees whilst at work. This duty also extends to others who may be affected by that work.
Employees also have a statutory duty to take care of themselves and others who may be affected by their acts or omissions.

To enable these duties to be carried out, it is New Design Group’s will to ensure so far as is reasonably practicable, that responsibilities for health and safety matters are effectively assigned, accepted and fulfilled at all levels within New Design Group’s organisational structure.

A. New Design Group will, so far as is reasonably practicable, ensure that:
- Adequate resources are provided to ensure that proper provision can be made for health and safety.
- Systems of work are provided and maintained that are safe and without risks to health.
- The place of work is safe and that there is safe access to and egress from the workplace.
- Arrangements for use, handling, storage and transport of articles and substances at work are safe and without risks to health.
- All employees are provided with such information, instruction, training and supervision as is necessary to secure their safety and health at work and the safety of others who may be affected by their actions.
- The provision and maintenance of all plant, machinery and equipment is safe and without risk to health.
- Risk assessments are carried out and reviewed periodically.
- Health surveillance is provided where appropriate.
- The working environment of all employees is safe and without risks to health and that adequate provision is made with regard to the facilities and arrangements for their welfare at work.
- Monitoring of work activities are undertaken to help maintain agreed performance standards.

B. It is the duty of all employees at work:
- To take reasonable care for the health and safety of themselves and other persons who may be affected by their acts or omissions and to co-operate with New Design Group. with regard to any duty placed on New Design Group to enable the discharge of its duties under the Act and any Regulations and Codes of Practice.
- Not to interfere with or misuse anything provided in the interest of health and safety.
- To understand that non-compliance with either of the points above may lead to disciplinary action.

C. General:
- The Health and Safety Policy will be reviewed periodically, amended and updated as and when necessary. The Policy, and any subsequent changes, will be promulgated to all employees.
- New Design Group will provide and maintain effective procedures for consultation and communication with employees and, where appropriate, trade union safety representatives on all matters relating to health, safety and welfare in order to ensure the effectiveness of the Health and Safety Policy.
- The New Design Group management will keep the Health and Safety Policy under continual review.

It is the overall policy of New Design Group to plan, regularly review, develop and progressively improve organisation and arrangements to provide, so far as is reasonably practicable, a workplace and working conditions which are safe for all staff and others who may be affected by New Design Group’s activities.
High standards of Health and Safety will be achieved by putting this policy into practice. The fostering of a positive health and safety culture will secure involvement and participation at all levels, and will be sustained by effective communications plus the promotion of competence to enable all employees to make a responsible and informed contribution to the health and safety effort.


Prior to the delivery of furniture to site, our Project Manager carries out a full assessment and site survey in order to ensure the safest working conditions for our fitters and to facilitate a smooth run installation for our Client.
This assessment will cover every aspect and phase of the work from access arrangements to clearing of the site and final quality check.
Any anticipated problem will be discussed and resolved with the Client or his agent before the commencement of the work.

Delivery of furniture will be via an entrance agreed with the employer. The furniture will then be transported directly to the appropriate locations. Access to these locations will be via routes as agreed with the employer.
If a lift is used for this purpose, attention will be taken not to exceed the weight capacity. If necessary, protection to floors, doors, lifts etc. will be provided.
Care will be taken not to leave any items in corridors, doorways or against fire hoses or fire alarm points.
All rubbish will be removed from site on a daily basis and the site will be left in a tidy state each day.

Got a question?

If there's anything else you want to know or think we are missing something, please get in touch.